Business Excellence:-
1.Demonstrate personal initiative and commitment to deliver results.
2.Share project plans, process changes and other necessary information with stakeholders on timely basis.
3.Plan resources in anticipation of future business / customer needs and allocate them accordingly.
4.Develop processes that are predictable, efficient and well-organized by engaging the customers.
5.Upgrade processes and systems continually to support real-time business needs of other departments.
Respect for People :-
1.Demonstrate courtesy and professionalism at all times towards peers, cross functional teams, and other departments.
2.Listen to others’ point of view; use positive body language, appropriate tone of voice and choice of words.
3.Demonstrate flexibility, open mindedness and welcome others’ points of view and feedback.
Trust & Integrity:-
1.Strive towards effective relationships based on respect, trust, and empathy.
2.Provide truthful and honest information, and not hide information except that which is, of necessity, confidential.
3.Take responsibility for personal actions and be willing to accept mistakes and take corrective action.
4.Maintain the highest ethical standards in all dealings.
Total Customer Satisfaction:-
1.Strive to understand customers’ needs and ask for inputs.
2.Demonstrate ownership of customer issues and make genuine efforts to resolve them.
3.Demonstrate willingness to go out of the way to meet customers’ needs.
4.Strive to ensure that the quality of service / deliverables provided match customer requirements.
5.Provide friendly and efficient service to ensure customer convenience and confidence.
6.Empower and encourage team members/subordinates to make decisions to resolve customer issues.
7.Understand the significance of one’s role in ensuring the success of other departments and the company to deliver total customer satisfaction to its external customers, and take responsibility for it.
Corporate Social Responsibility:-
Be mindful of one’s responsibility and obligations to the community in all dealings inside and outside the organization.
1.Demonstrate personal initiative and commitment to deliver results.
2.Share project plans, process changes and other necessary information with stakeholders on timely basis.
3.Plan resources in anticipation of future business / customer needs and allocate them accordingly.
4.Develop processes that are predictable, efficient and well-organized by engaging the customers.
5.Upgrade processes and systems continually to support real-time business needs of other departments.
Respect for People :-
1.Demonstrate courtesy and professionalism at all times towards peers, cross functional teams, and other departments.
2.Listen to others’ point of view; use positive body language, appropriate tone of voice and choice of words.
3.Demonstrate flexibility, open mindedness and welcome others’ points of view and feedback.
Trust & Integrity:-
1.Strive towards effective relationships based on respect, trust, and empathy.
2.Provide truthful and honest information, and not hide information except that which is, of necessity, confidential.
3.Take responsibility for personal actions and be willing to accept mistakes and take corrective action.
4.Maintain the highest ethical standards in all dealings.
Total Customer Satisfaction:-
1.Strive to understand customers’ needs and ask for inputs.
2.Demonstrate ownership of customer issues and make genuine efforts to resolve them.
3.Demonstrate willingness to go out of the way to meet customers’ needs.
4.Strive to ensure that the quality of service / deliverables provided match customer requirements.
5.Provide friendly and efficient service to ensure customer convenience and confidence.
6.Empower and encourage team members/subordinates to make decisions to resolve customer issues.
7.Understand the significance of one’s role in ensuring the success of other departments and the company to deliver total customer satisfaction to its external customers, and take responsibility for it.
Corporate Social Responsibility:-
Be mindful of one’s responsibility and obligations to the community in all dealings inside and outside the organization.
No comments:
Post a Comment